RETURNS &
REFUNDS.
Clear information about cancellations, returns, damaged goods and refunds for orders placed through the PPF Guy store.
CHANGED YOUR MIND?
If you are purchasing as a consumer online, you will normally have the right to tell us that you wish to cancel your order within 14 days of receiving the goods.
After notifying us, you should return the goods within a further 14 days.
CANCELLING AN ONLINE ORDER
For eligible consumer orders placed online, you may cancel without giving a reason by notifying us within 14 days of receiving your goods.
Please contact us clearly stating your name, order number and that you wish to cancel the order.
RETURNING YOUR GOODS
Please take reasonable care of the products while they are in your possession and return them securely packaged.
You may inspect a product in the same way that you reasonably could in a shop. If goods have been used or handled beyond what is necessary to inspect them, any refund may be reduced where permitted by law.
RETURN DELIVERY
For a change-of-mind return, the customer is responsible for the cost of returning the goods unless we have agreed otherwise.
We recommend using an appropriate tracked and insured service for high-value film products.
WHEN WILL I BE REFUNDED?
Where a refund is due, we will process it without undue delay and normally within 14 days of receiving the returned goods or appropriate evidence that they have been returned.
Eligible consumer cancellations also include reimbursement of the standard outbound delivery charge where applicable. Any additional cost for an upgraded delivery service is not normally refundable.
CUT OR CUSTOM-PREPARED FILM
Some film products may be cut, prepared or supplied specifically to a customer's stated specification.
Where goods are made to your specification or are clearly personalised, the standard statutory change-of-mind cancellation right may not apply.
This does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.
DAMAGED, FAULTY OR INCORRECT GOODS
If an item arrives damaged, faulty, incorrectly supplied or is not as described, please contact us as soon as reasonably possible with your order number and details of the problem.
We may ask for photographs or other reasonable information so that we can investigate the issue and arrange the appropriate remedy.
BUSINESS & TRADE ORDERS
If you purchase products wholly or mainly for the purposes of your business, trade or profession, you are purchasing as a business customer rather than as a consumer.
Trade return arrangements may therefore differ from consumer cancellation rights and will be considered in accordance with the applicable contract and law.
CHECK BEFORE INSTALLATION
For PPF, colour PPF and specialist automotive films, please check the product, colour, finish, dimensions and condition before installation or application begins.
If you believe you have received the wrong product or there is a manufacturing issue, contact us before installation wherever reasonably possible.
CONTACT PPF GUY.
Please include your order number, the product concerned and the reason for contacting us. If the product is damaged or faulty, photographs may help us resolve the issue faster.
STATUTORY RIGHTS.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted, including your statutory rights in relation to faulty, misdescribed or otherwise non-conforming goods.
Where there is any conflict between this policy and rights provided by applicable consumer law, the applicable legal rights will take priority.