PRIVACY
POLICY.
This notice explains how PPF Guy collects, uses, stores and protects personal information when you use our website, contact us or become a customer.
PPF Guy respects your privacy. We process personal information only where we have a lawful reason to do so and aim to be clear about what we collect, why we need it, who we share it with and how long we keep it. This policy applies to visitors to ppfguy.co, people who contact us and customers who use our services.
WHO WE ARE
The data controller is JLCA Ltd, trading as PPF Guy, registered in England and Wales under company number 15290313.
Our studio is at Unit 2, Grange Farm, Godington, Bicester, Oxfordshire OX27 9AF. You can contact us at info@ppfguy.co or +44 7881 388888.
PERSONAL DATA WE COLLECT
Depending on how you interact with us, we may collect the following categories of personal data:
We normally collect information directly from you when you contact us, submit a form, request a quote or use our services. We may also receive limited information through website analytics, advertising platforms or social-media platforms when you interact with our content.
HOW WE USE YOUR INFORMATION
We may use personal data to:
- respond to enquiries and prepare quotations;
- arrange bookings and provide PPF or related vehicle services;
- communicate with you before, during and after a job;
- maintain business, accounting and customer-service records;
- protect our website, systems and business from misuse or fraud;
- understand how people use our website and improve its performance;
- measure advertising and marketing performance where cookies or similar technologies are permitted; and
- send marketing communications where we have a lawful basis to do so.
OUR LAWFUL BASES
Under UK data protection law, we need a lawful basis for each use of personal data. Depending on the circumstances, we may rely on:
- Contract — where processing is necessary to provide a quote, booking or service you have requested.
- Legitimate interests — for reasonable business purposes such as responding to enquiries, improving our services, protecting the business and understanding website performance, provided your interests and rights do not override those interests.
- Consent — where you choose to accept optional cookies or consent to particular marketing communications.
- Legal obligation — where we must keep or disclose information to comply with tax, accounting, regulatory or other legal requirements.
Where we rely on legitimate interests, our interests include operating and improving PPF Guy, communicating with prospective and existing customers, measuring the effectiveness of our services and marketing, and keeping our website and business secure.
WHO WE SHARE DATA WITH
We do not sell your personal information.
Where necessary, personal data may be shared with service providers that help us operate the business, such as:
- website hosting and website-service providers;
- email, cloud-storage and communications providers;
- analytics, advertising and consent-management providers;
- accountants, professional advisers and IT support providers;
- social-media platforms when you interact with us through those services; and
- law-enforcement, courts, regulators or public authorities where disclosure is legally required.
Where another organisation processes personal data on our behalf, we expect it to handle that information securely and only for the agreed purpose.
INTERNATIONAL TRANSFERS
Some of the technology and service providers used by our website or business may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure an appropriate legal mechanism or safeguard is in place, such as a UK adequacy regulation or approved contractual safeguards.
HOW LONG WE KEEP DATA
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and dispute-resolution requirements.
As a general guide:
- enquiry and quotation records are usually retained for up to 24 months after the last meaningful interaction unless they develop into a customer relationship;
- customer, invoice and accounting records may be retained for up to 6 years where needed for accounting, tax or legal purposes;
- marketing information is kept until you unsubscribe, withdraw consent or we determine it is no longer appropriate to retain it; and
- website and analytics data is kept according to the retention settings of the relevant systems and our operational needs.
We may retain information for longer where reasonably necessary to establish, exercise or defend legal claims.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and the lawful basis we rely on, you may have rights to:
- ask for access to the personal data we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal data in certain circumstances;
- ask us to restrict how we use your information;
- receive certain personal data in a portable format;
- withdraw consent at any time where processing is based on consent; and
- object to certain processing, including direct marketing.
You have the right to object at any time to the use of your personal data for direct marketing. You may also object to processing based on legitimate interests in certain circumstances.
To exercise a right, email info@ppfguy.co. We may need to verify your identity before acting on a request.
DATA SECURITY
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to people and service providers who need it for legitimate business purposes.
No internet-based service can be guaranteed completely secure, so we cannot promise absolute security of information transmitted online.
AUTOMATED DECISION-MAKING
We do not currently use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects on you.
CONTACT, COMPLAINTS & CHANGES
If you have a question about this policy or how PPF Guy uses your personal information, please contact:
JLCA Ltd trading as PPF Guy
Unit 2, Grange Farm, Godington, Bicester, Oxfordshire OX27 9AF
Email: info@ppfguy.co
Telephone: +44 7881 388888
If you are unhappy with how we have handled your information, you also have the right to complain to the UK Information Commissioner’s Office (ICO).
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated date.